From left: Noah Freedman, Trulia on iPhone and Trulia’s Pete Flint
UPDATE, 11:32 p.m., March 14: Noah Freedman, co-founder of Manhattan-based residential brokerage BOND New York, took to social media today to denounce real estate listings database Trulia.
On both his personal Facebook page and Trulia’s page, Freedman called the site the “worst company I have ever had the displeasure of working with in 15 years in real estate.” He claims that, after signing up to buy an advertisement, the website charged him $15,000 that he said he did not owe, and was subsequently denied a refund.
“I don’t know if i have ever took to social media to rant and rave about a vendor but to any one in real estate I can not urge you strongly enough to stay away from Trulia, the service is the worst you can not get a person on the phone,” Freedman wrote. “Their advertising practices are questionable and they over charged me over 15k for something I never asked for and they will not return my money. It is definitely the worst vendor I have ever worked with, EVER !!! Stay away!!!”
He wrote similar messages on not only his personal Twitter page, but also the official Twitter account of BOND New York. On his account, in an apparent rage, he misspelled Trulia as “Tulia.”
@trulia Signed up for an ad, was unhappy, THEN got unauthorized charges. Contacted you many times with no response. #customersvcFAIL HELP!
— BOND New York (@BONDNY) March 14, 2014
Tulia is the worst vendor I have ever worked with they literally charged me 15k for something I never asked for brokers stay away!
— noahfreed (@noahfreed) March 14, 2014
A spokesperson for Trulia told The Real Deal that the company is working with Freedman to address his complaint.
BOND is one of the largest brokerages in the city, with more than 500 agents and multiple offices. The company announced earlier this year that it would accept the burgeoning online currency Bitcoin as payment for real estate transactions, as previously reported.